Expert Tree Removal Pty Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act.

1. Information We Collect

We may collect personal information when you:

• Submit an enquiry via our website, phone, or email
• Request a quote or service
• Communicate with us directly

The information we may collect includes:

• Full name
• Contact details (e.g. phone number, email address, physical address)
• Job site information
• Any other details required to carry out our services

2. How We Use Your Information

We use the information we collect to:

• Provide tree removal, pruning, and related services
• Respond to enquiries and provide quotes
• Manage bookings and communicate with clients
• Improve our customer service and operations
• Comply with legal and regulatory obligations

3. Disclosure of Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Trusted third-party service providers who assist with our operations
• Regulatory authorities where required by law
• Our insurance or legal representatives where necessary

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial measures to safeguard and secure the information we collect.

5. Access and Correction

You may request access to your personal information or ask for corrections if you believe it is inaccurate, out-of-date, or incomplete. To do so, please contact us using the details below.

6. Cookies and Website Use

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how our website is used and improve its functionality. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page. We encourage you to review it periodically to stay informed about how we manage your personal information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Expert Tree Removal Pty Ltd
Office Address: 19 Scarvell Ave, McGraths Hill NSW 2756
Yard Address: 76 The Water Ln, Rouse Hill NSW 2155
Phone: 0490 365 841
Email: admin@experttreeremoval.com.au

By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

Last Updated: 8th April, 2025